{"product_id":"baldrige-award-winning-quality-16th-edition-how-to-interpret-the-baldrige-criteria-for-performance-excellence","title":"Baldrige Award Winning Quality 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence","description":"\u003cp\u003eProduct Description Now In Its 16Th Edition, This Volume Is The Most Widely Used And Recognized Guide To The Malcolm Baldrige National Quality Award. The 2007 Criteria Now Includes 18 Questions, One For Each Of The Baldrige Criteria Items.Significant Changes In The 2007 Award Include A Stronger Emphasis On  Leadership, Which Now Includes A Focus On Performance Measures And Their Use By Senior Leaders;  Measurement, Analysis, And Knowledge,With A Focus On Needs For Management Of Information And Information Technology  Workforce Focus, Redesigned Around Workforce Engagement And The Workforce Environment  Customer And Market Focus, With A Focus On The Voice Of The Customer  Process Management, Redesigned Around Work Systems, Core Competencies, And Work Processes Strategic Planning, With A Focus On Innovation, Strategic Advantages, And Resource Needs To Accomplish Strategic Objectives  Results, Aligned With The Above Categories To Ensure The Measurement Of Important And Appropriate Results This Definitive Reference For Helping Companies Achieve WorldClass Results Is The Only Book On The Baldrige Criteria To Detail, In Simple And Straightforward Language, Every Category, Examination Item, And Required Area. From The Publisher In Stock! About The Author Mark Graham Brown Teaches Public Workshops On Performance Metrics In The U.S. And Europe For The Institute For Management Studies.\u003c\/p\u003e","brand":"PRODUCTIVITY INC","offers":[{"title":"Default Title","offer_id":45903944843462,"sku":"DADAX1563273640","price":67.75,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0695\/9389\/1014\/files\/51vyrIeXJwL.jpg?v=1780379127","url":"https:\/\/ergodemedia.com\/products\/baldrige-award-winning-quality-16th-edition-how-to-interpret-the-baldrige-criteria-for-performance-excellence","provider":"Ergodemedia","version":"1.0","type":"link"}