{"product_id":"business-process-outsourcing-a-supply-chain-of-expertises","title":"Business Process Outsourcing A Supply Chain of Expertises","description":"\u003cp\u003ePreface To The First Edition Acknowledgements Chapter 1 Search For Competitiveness Chapter 2 Need For Outsourcing Chapter 3 Bpos: Beyond Call Centres Chapter 4 Transition Management Chapter 5 Bpo Business Models Chapter 6 Bpo Governance Chapter 7 Legal Issues In Bpo Contracts Chapter 8 Bpo: Regulatory Issues Chapter 9 Service Supplier Selection Chapter 10 Service Level Agreement Chapter 11 Bpo Legal Contract Chapter 12 Bpo To Kpo: Up In The Value Chain Chapter 13 Hr Challenges In Bpo Industry Chapter 14 Performance Evaluation In Bpo Chapter 15 Bpo: Prerequisites And Precautions Chapter 16 Service Quality Issues In Bpo Chapter 17 Bpo Analytics Chapter 18 Outsourcing In Cloud Environment Chapter 19 Bpo Transformation Strategy Appendix A Glossary Appendix B Information Sources On Bpo Appendix C Bpo Organizations Appendix D Sample Contract Outsourcing Services Appendix E Draft Service Level Agreement Bibliography Company Index Subject Index.\u003c\/p\u003e","brand":"Phi Learning","offers":[{"title":"Default Title","offer_id":45917658480838,"sku":"DADAX812035236X","price":15.51,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0695\/9389\/1014\/files\/614mC4Ww9RL.jpg?v=1780641248","url":"https:\/\/ergodemedia.com\/products\/business-process-outsourcing-a-supply-chain-of-expertises","provider":"Ergodemedia","version":"1.0","type":"link"}