{"product_id":"how-to-manage-difficult-people","title":"How to Manage Difficult People","description":"\u003cp\u003eThis book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.Dealing with difficult people  from awkward customers at work to irritating neighbours at home  is a challenge many people face on a daytoday basis.This book will show you how  Defuse and deal with difficult customers, both on the phone and face to face;  Manage problems with colleagues in the workplace, including a manipulative boss;  Handle difficult daytoday interactions with any people we come into contact anywhere;  Identify and manage behaviours which can turn a person into a problem; Improve necessary listening and communication skills;  Increase selfconfidence and develop rapportbuilding skills.This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then youll make your life a whole lot easier.\u003c\/p\u003e","brand":"Robinson","offers":[{"title":"Default Title","offer_id":45902038892742,"sku":"DADAX0716023989","price":19.06,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0695\/9389\/1014\/files\/61rln_5YRTL.jpg?v=1780335816","url":"https:\/\/ergodemedia.com\/products\/how-to-manage-difficult-people","provider":"Ergodemedia","version":"1.0","type":"link"}