{"product_id":"how-to-talk-to-customers-create-a-great-impression-every-time-with-magic","title":"How to Talk to Customers: Create a Great Impression Every Time with MAGIC","description":"\u003cp\u003eFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this musthave resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.For more on this book, visit www.howtotalktocustomers.com\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":45899921948870,"sku":"DADAX0787987522","price":24.81,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0695\/9389\/1014\/files\/61aMjeY5s7L.jpg?v=1780304284","url":"https:\/\/ergodemedia.com\/products\/how-to-talk-to-customers-create-a-great-impression-every-time-with-magic","provider":"Ergodemedia","version":"1.0","type":"link"}