{"product_id":"the-customer-service-activity-book-50-activities-for-inspiring-exceptional-service","title":"The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service","description":"\u003cp\u003eFrom seasoned veterans to firsttimers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is  and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of sharing the load * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.\u003c\/p\u003e","brand":"Amacom","offers":[{"title":"Default Title","offer_id":45900994150598,"sku":"DADAX0814433359","price":39.91,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0695\/9389\/1014\/files\/71JEJG1un8L.jpg?v=1780320795","url":"https:\/\/ergodemedia.com\/products\/the-customer-service-activity-book-50-activities-for-inspiring-exceptional-service","provider":"Ergodemedia","version":"1.0","type":"link"}