Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance
Sold by Ergodemedia, an authorized reseller of Authentic New & Used Books with Free US Shipping.
30-day returns by mail · Refunded to original payment method | support@ergodemedia.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch via USPS / UPS
- Securely packed to ensure your book arrives in the described condition
- Tracking number sent via email once dispatched
- Taxes calculated at checkout. International shipping not available.
Returns & Refund
Returns accepted within 30 days of delivery. Returns are processed by mail. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Damaged, Defective or Misrepresented Item
Free return shipping by mail · Full refund to original payment method
Wrong Item Received
Free return shipping by mail · Full refund or replacement at your choice
Change of Mind
Return shipping at customer's expense · Book must be in the same condition as received · Refund to original payment method
Safety & Compliance
California Proposition 65 Warning
Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
www.P65Warnings.ca.govBook Condition & Care Notice
Used books are graded and described accurately — condition details are listed on each product page. Books may contain previous owner's handwriting, highlights, or stamps unless stated as new. Store books away from direct sunlight and moisture to preserve their condition.
New books are sealed or unread. Used books are inspected before dispatch.
Product Authenticity & Notice
All books sold by Ergodemedia are 100% authentic, sourced directly from publishers and trusted distributors. Book condition is accurately graded and described. Some books may contain previous owner's markings or inscriptions.
Ergodemedia — Authentic New & Used Books. Free US Shipping. Delivered to Your Door.
Description
Written By Dr. Robert Camp, Universally Regarded As The Founding Father Of The Benchmark Process, This Bestseller Is Quite Simply The Definitive Reference On The Topic. Camp Guides Readers Through The Historic Ten-Step Benchmarking Process That He Developed While At Xerox. This Process Is Credited With Reviving That Company When It Was Floundering In 1979. Camp Presents Other Examples Of The Process, Including Its Dramatic Application To L.L. Bean. He Uses These Examples To Show Managers How To Relate Benchmarking To Their Own Circumstances And Then Provides Them With Expert Strategy And Tips So That They Can Efficiently And Easily Launch Their Own Quest For Best Performance.
Shop The Full Collection