Business Process Outsourcing A Supply Chain of Expertises
$15.51
Sale price
$15.51
Regular price
$17.06
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Business Process Outsourcing A Supply Chain of Expertises
$15.51
Sale price
$15.51
Regular price
$17.06
Sold by Ergodemedia, an authorized reseller of Authentic New & Used Books with Free US Shipping.
30-day returns by mail · Refunded to original payment method | support@ergodemedia.com
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Description
Preface To The First Edition Acknowledgements Chapter 1 Search For Competitiveness Chapter 2 Need For Outsourcing Chapter 3 Bpos: Beyond Call Centres Chapter 4 Transition Management Chapter 5 Bpo Business Models Chapter 6 Bpo Governance Chapter 7 Legal Issues In Bpo Contracts Chapter 8 Bpo: Regulatory Issues Chapter 9 Service Supplier Selection Chapter 10 Service Level Agreement Chapter 11 Bpo Legal Contract Chapter 12 Bpo To Kpo: Up In The Value Chain Chapter 13 Hr Challenges In Bpo Industry Chapter 14 Performance Evaluation In Bpo Chapter 15 Bpo: Prerequisites And Precautions Chapter 16 Service Quality Issues In Bpo Chapter 17 Bpo Analytics Chapter 18 Outsourcing In Cloud Environment Chapter 19 Bpo Transformation Strategy Appendix A Glossary Appendix B Information Sources On Bpo Appendix C Bpo Organizations Appendix D Sample Contract Outsourcing Services Appendix E Draft Service Level Agreement Bibliography Company Index Subject Index.
Product Notice
This book is sold in used condition unless explicitly stated as new.
Condition is graded and described accurately. Some books may contain
previous owner's markings, highlights, or inscriptions. This product
may contain chemicals known to the State of California to cause cancer
or reproductive harm. For more information visit
www.P65Warnings.ca.gov
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