How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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Description
No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on whats wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.Youll learn how to: be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and be graceful when youre on the receiving end of difficult feedback.Complete with illuminating examples and a unique stepbystep process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticismand how to transform interactions that might become verbal tugsofwar into collaborative problemsolving sessions.
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