The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$21.78
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$21.78
Regular price
$23.96
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$21.78
Sale price
$21.78
Regular price
$23.96
Sold by Ergodemedia, an authorized reseller of Authentic New & Used Books with Free US Shipping.
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Description
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situationspecific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.In The?Customer Service Survival Kit, youll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidationamong many other skills.The Customer Service Survival Kit recognizes that the worst customer situations demand more of frontline employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problemsolving tools, your organization holds the key to radically improving its customer service reputation.
Product Notice
This book is sold in used condition unless explicitly stated as new.
Condition is graded and described accurately. Some books may contain
previous owner's markings, highlights, or inscriptions. This product
may contain chemicals known to the State of California to cause cancer
or reproductive harm. For more information visit
www.P65Warnings.ca.gov
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