Effective Business Communication

This book will prove useful for executives, managers, professionals from a wide range of industries who wish to improve their business language and professional skills. This course will develop language skills in meetings and common strategies for presentation skills, business skills, listening skills, business letter writing skills and superb resume writing skills. The professionals will be able to communicate more confidently, speak more accurately and fluently, improve their written English including emails, expand their business vocabulary, improve their knowledge of grammar, work successfully in international cultural environmentand develop their soft skills. The course will help the MBA, BBA and Hotel Management aspirants to participate in group discussions and face interviews successfully. The material is based on latest research in language acquisition, communication theory and linguistics. The course material has been presented in a user-friendly, easy to understand, lucid and simple English. Table of Contents: Preface Acknowledgements Chapter 1: What is Communication Chapter 2: Media and Types of Communication Chapter 3: Qualities of Good Communication Chapter 4: Organisational Communication Chapter 5: Listening Chapter 6: Phonetic Symbols and Transcription Chapter 7: Conversational English Chapter 8: Group Discussions Chapter 9: How to Face Interviews Chapter 10: Seminar Presentations Chapter 11: How to Conduct a Meeting Chapter 12: Business Proposals Chapter 13: Paragraph Writing Chapter 14: Essay Writing Chapter 15: Cross Cultural Communication Chapter 16: Development of Soft-Skills Chapter 17: Negotiations Chapter 18: Functional English for Business Chapter 19: Resume Writing Chapter 20: Business Letter Writing Chapter 21: E-mail Messages Chapter 22: Telephone Etiquette Chapter 23: Business Vocabulary Chapter 24: Sundry Vocabulary Chapter 25: Words Often Confused Chapter 26: List of Words that are Generally Misspelt/Mispronounced Appendix I: Abbreviations Appendix II: Punctuation Review Appendix III: Common Errors in Business Writing Appendix IV: Questions on Communication References Index About the Author: Dr Alpana Gupta, a holder of five degrees and a Certificate in Teaching of English from IGNOU, earned her M. A. in English from the University of Rajasthan and M. Phil. with distinction from Alagappa University, Tamil Nadu. She did her MBA from Banasthali Vidyapith. She was awarded Ph. D by the University of Rajasthan for her excellent work on Dalit Literature. She has published a couple of books and many research articles in national journals. She presented a number of research papers at national and international conferences. She has thirteen yearsandrsquo; experience of teaching English language and Literature at different colleges and universities such as IET Alwar, LDIET Alwar, MITS Laxmangarh, Sikar. Currently, she is Assistant Professor of English at Mewar University, Gangrar, Chittorgarh. Dr SM Gupta Ph. D (Linguistics from University of Hawaii USA) and PG Diploma in Applied Linguistics (Edinburgh University UK) is Emeritus Professor of English at Sobhasaria Group of Institutes, Sikar, Rajasthan. He has more than 46 yearsandrsquo; experience of teaching English language and literature to undergraduate and postgraduate students in India and abroad. He has authored/Co-authored 10 books, presented 50 research papers at national and international conferencesand published 35 research papers in national, international journals and edited books.