Managing Transformation: Objectives to Outcomes

Change Is The Law Of Life. This Precept Holds For Individuals And OrganiZations Alike. Radical Change, Called Transformation, Is Not So Frequent. Organizational Transformation Entails Fundamental Changes That Encompass The Entire Gamut Of The Organization. A Successful Transformation Exercise Begins With Formulating A Set Of Objectives At The Beginning And Ends Up With Realizing The Desired Outcomes. This Book Delves Deep Into The Intricacies Of The Life Cycle Of Organizational Transformation And Explains How It Can Be Managed Effectively Adopting A Systematic And StepByStep Methodology. In This WellResearched Text, The Author, J. Satyanarayana, With His Vast And Varied Experience In The Field Of Management And Governance, Gives A Brilliant Exposition Of Managing Transformation. The Book Postulates The O2O (Objectives To Outcomes) Framework As A SevenStep Methodology. The Methodology, In A Sense, Is A MetaFramework For Transformation. It Harmonizes And Synthesizes Altogether 40 SubFrameworks, Which Include Some WellKnown Concepts, Such As Porter S Value Chain Framework, Kaplan And Norton S Balanced Scorecard, And Hammer S Bpr Framework. The Author Illustrates The O2O Framework Through A Case Study On Passport Seva Project, Designed By Him, And Being Implemented All Over India To Transform The Quality Of PassportRelated Services Provided To The Citizens. This Text, With Its Blend Of Theory And Practice, Would Prove Extremely Valuable To The Students Of Management And Commerce.