Operations Management

A successful Operations Management (OM) requires a totality perspective: it has to have a cross-functional approach, involving all operations functions, such as Engineering, Human Resource Management (HRM), Purchasing, Manufacturing, Logistics, Accounting, Finance and Marketing. This book comprehensively delves on all components of Operations Management and pans out practical approaches for their effective and efficient handling. The book shows how Operations Management integrates the Top management, i. e. strategic level; Middle management, i. e. tactical level; and Functional management, i. e. operational slevel functions, to complement each other. Divided into 11 sections containing 28 Chapters, the book extensively elucidates processes to formulate successful products and services, tools and measures of quality control standards (TQM) and various effective Supply Chain Management techniques. Along with theoretical expositions, the concepts are exemplified with Real-Life Cases and Examples throughout. The book is primarily intended for the postgraduate students of Management and Engineering-Production, Industrial and Mechanical. Also, the book will be equally useful for the management and engineering professionals. Table of Contents: Preface Section 1: Businesss Relevance to Society What is Operations Management? Operations Management (Product) Operations Management (Services) Operations Management (Retailing) Operations Management (Challenges) Section 2: Advancing Competitive Advantage Strategy Section 3: Toyota Production System Just in Time Lean Kanban The 5S System Total Productive Maintenance Section 4: Strategic Operations Plan Process Technology Process Design Product Development Capacity Planning Section 5: Conjecturing Future Sales Forecasting Section 6: Honoring the Trust of Customers Quality Section 7: Materialization of the Company Mission Operations Facilities Layout Planning Production, Planning and Production Control Section 8: Management of Materials for Mission Materialization Inventory Management Purchase Management Stores Management Section 9: Application of Numeracy for Smart Fulfilment of Mission Operations Management and Quantitative Techniques Section 10: In Pursuit of Excellence Total Quality Management Business Process Reengineering Section 11: Improving Competitive Advantage Logistics Supply Chain Management Customer Service Index