The Lean CX Score: How does your business measure up?
Sold by Ergodemedia, an authorized reseller of Authentic New & Used Books with Free US Shipping.
30-day returns by mail · Refunded to original payment method | support@ergodemedia.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch via USPS / UPS
- Securely packed to ensure your book arrives in the described condition
- Tracking number sent via email once dispatched
- Taxes calculated at checkout. International shipping not available.
Returns & Refund
Returns accepted within 30 days of delivery. Returns are processed by mail. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Damaged, Defective or Misrepresented Item
Free return shipping by mail · Full refund to original payment method
Wrong Item Received
Free return shipping by mail · Full refund or replacement at your choice
Change of Mind
Return shipping at customer's expense · Book must be in the same condition as received · Refund to original payment method
Safety & Compliance
California Proposition 65 Warning
Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
www.P65Warnings.ca.govBook Condition & Care Notice
Used books are graded and described accurately — condition details are listed on each product page. Books may contain previous owner's handwriting, highlights, or stamps unless stated as new. Store books away from direct sunlight and moisture to preserve their condition.
New books are sealed or unread. Used books are inspected before dispatch.
Product Authenticity & Notice
All books sold by Ergodemedia are 100% authentic, sourced directly from publishers and trusted distributors. Book condition is accurately graded and described. Some books may contain previous owner's markings or inscriptions.
Ergodemedia — Authentic New & Used Books. Free US Shipping. Delivered to Your Door.
Description
You Are Either Becoming An Industry Disruptor, Or You Will Soon Be Put Out Of Business By One.The Lean Cx Score Is A Brand New Repeatable Framework That Shows You How To Create Industry Disruptors Out Of Normal Products And Services, While Improving The Speed, Morale And Engagement Of Your Teams.Using An Approach Backed By Over A Decade Of Research, And Packed With Real Life Stories, The Lean Cx Score Will Show You How You Can: Increase Sales By 67% Grow Business Revenue By Over 260% Improve Customer Retention By 70% Reduce Customer Complaints By 22% Reduce Mistakes And Errors By 47% Improve Team Engagement By Up To 27% Improve Total Shareholder Return By 76%...And Much, Much More.The Landscape Of Global Business Is Changing. If YouRe Not Using The Lean Cx Score, Your Competitor Is. Now Is The Time To Put It To Use And Give Yourself The Success You Deserve.
Shop The Full Collection