TOTAL QUALITY MANAGEMENT, SECOND EDITION (Textbook)

This Book, In Its Second Edition, Presents A Comprehensive View Of Concepts, Principles And Practices Of Total Quality Management (Tqm) From Basics Through Advanced Tools And Techniques For Practical Implementation It Is Well Known That Total Organization Involvement In Understanding And Implementing Tqm, Along With The Integrated Business Strategy, Provided Japanese Organizations With A Strong Platform For A Meteoric Rise To WorldClass Performance And Global Leadership In Every Sphere Of Their Operation. The Success Of Tqm, Therefore, Depends A Lot On The Strong Foundation And Infrastructure Of An Organization. This Is The Crux Of The AuthorS Theory Of Holistic Management System For WorldClass Performance And Leadership Expounded In This Book. It Is A TqmBased Model That Helps Create A WorldClass Management System For Performance Excellence And Global Leadership. The Second Edition Of The Book Introduces Three New Chapters On Quality 4.0, Service Quality And Contemporary And Emerging Concepts Of Tqm To Keep The Readers Abreast Of The Latest Advancements In The Field. The Last Chapter Covers Quality 5.0, Society 5.0, Ai & Ml, Deep Learning, Robotics, Cobots And Chatbots. These Technologies Are Integrated To Synchronize Tqm With Latest Trends In Industry And Society To Give HandsOn Experience To The Students And Professionals. Besides, The Chapter On Six Sigma Has Been Revised And Updated. The Concluding Part Of The Book Cites Several Examples Of Practical Implementation Of Tqm Principles And Practices In Various Manufacturing And Service Sectors Of The Indian Industry, Providing Elaboration And Analysis Of Each Case Study. The Book Is Aimed At Undergraduate And Postgraduate Students Of Management As Well As Students Of Most Engineering Disciplines. It Can Also Be Used By The Industries As A Valuable Guide To Continuous Improvement And Implementation Of A WorldClass Management System In Line With The Tqm Principles And Practices. In A Nutshell, The Book Provides Wide Coverage Of Areas Related To Tqm And Integrates All Its Processes, Tools And Techniques Under One Management System To Help Businesses Grow And Excel. This Is Indeed The Unique Feature Of The Book. The First Edition Of The Book Is Already Among The Top 20 AllTime Best Book On Total Quality Management And Has 88 Citations Globally.